Overview

Welcome to MidVision Cloud!

This is the place to report bugs, raise support calls and make feature requests for all MidVision Cloud AMI's.

Registering

If you can't see a "New Issue" tab and haven't yet registered with us, then please click on the Register link in the top right-hand corner. You must enter an email address to which you have access as an email with an activation link will be sent to you confirming your log-in details. If you don't see an email, please check your spam folder!

If you are already registered, log in with your username and password to start creating tickets.

Getting Started

To get started creating a new ticket, click on the New issue tab, or to search for an existing ticket, click on the Issues tab and enter your search criteria.

Please visit our community site to see if your issue has been answered there!

Support services

Images with IBM Software: MidVision Cloud are able to provide you with level 1 and level 2 support for all our images according to our published SLA's We are also able to raise PMR's with IBM for level 3 support requirements where we or you find a bug or issue that we are unable to resolve ourselves. When you raise a ticket, you can track the progress of the ticket (including the progress of any PMR we raise with IBM on your behalf).

Images with Red Hat Software: When you open a ticket, MidVision Cloud will open a new case directly with Red Hat support. MidVision Cloud will track the case and provide customer feedback into the original ticket on this support site.

Ticket Severity

Customers with standard support: Any tickets raised with Critical or Blocker severity will be reduced to High, as we do not support these severity levels for standard support.

Customers with enhanced support: Can raise tickets of any severity. Please note that where you raise a ticket with Blocker severity, our engineers will work on this ticket 24/7 (so long as you have a representative available to work with them), and you will be charged according to the enhanced support rates.

Issue tracking

View all issues