Image Support #3547
Queue Manager Ended preemptively
|Image:||WebSphere MQ 9.1||Your Marketplace Account ID:||8332-8048-3659|
|Operating System:||RHEL 7.5||Marketplace:||Amazon Web Services|
|JRE:||v1.8 JRE/JDK 64-Bit||Customer State:||haryana|
|Instance Type:||Not Applicable||Customer Country:||India|
We are using 188.8.131.52 version of IBM MQ and it went down with the error message "QM ended preemptively".
We tried restart of QMGR but ended up with the same error.Also Could not find any detailed logs in QM error log.
And we are getting long running transactions error messages frequently as attached in error logs.
Kindly check and suggest us to fix the issue.
#1 Updated by Mariusz about 1 month ago
- Status changed from New to Feedback
- Assignee changed from MidVision Cloud Support to Vistara
If I understand correctly this problem started after the upgrade of the system (#3472)
Could you possibly describe exactly what happens (what steps you took to upgrade the system) so I can create a PMR with IBM with proper explanation. Hopefully IBM support will be able to help you to fix inconsistency in your shared filesystem.
#2 Updated by Mariusz about 1 month ago
I created a case with IBM and they ask for more information:
Mariusz, Please use runmqras to collect the MQ doc per - https://www-01.ibm.com/support/docview.wss?uid=ibm10888257 with the command- runmqras -qmlist UK.CLUSTER.BT1 -section defs -caseno TS003729749 along with any other information/documentation that you think might be useful. Cheers, John
You can attach any files/documents etc to this ticket
#6 Updated by Mariusz about 1 month ago
At the moment as you are entitled to standard support you can use shared portal (https://www.midvisioncloud.com/support-services/support-slas/).
We understand your concerns so we deleted Logs file from the ticket.
You can share any other logs/files/information sending it directly to my email firstname.lastname@example.org, but you need to understand we accept no responsibility for any confidential data.
Read "Confidential data - Your responsibilities" section from: https://support.midvision.com/redmine/
You remain responsible for: Any data and the content of any database you make available to MidVision, The selection and implementation of procedures and controls regarding access, security, encryption, use, and transmission of data (including any personally-identifiable data). You will not send or provide MidVision access to any personally-identifiable information, whether in data or any other form, and will be responsible for reasonable costs and other amounts that MidVision may incur relating to any such information mistakenly provided to MidVision or the loss or disclosure of such information by MidVision, including those arising out of any third party claims.
#8 Updated by Mariusz about 1 month ago
We got this message from IBM:
Is this still an issue? We have not heard back from you on this one. We will keep it open one more week at which time if I have not heard back from you it will be temporarily closed. You will still have 90 days to re-open it if you need too. Cheers, John
Could you possibly let us know what is the status of this issue?