Image Support #3279

About inquir

Added by sachiko about 1 month ago. Updated 27 days ago.

Status:ClosedDue date:
Priority:High% Done:

100%

Assignee:sachiko
Category:-
Image:WebSphere MQ 9.1 Your Marketplace Account ID:0163-5506-6488
Operating System:All Marketplace:Amazon Web Services
JRE:All Customer State:Tokyo
Instance Type:Any Customer Country:JAPAN

Description

Dear Support desk,

I'd like to ask you in a hurry, but can I call you by phone?

Thank you

Regards,
sachiko

History

#1 Updated by Mariusz about 1 month ago

  • Status changed from New to In Progress
  • Assignee changed from sachiko to Mariusz

#2 Updated by Mariusz about 1 month ago

  • Status changed from In Progress to Feedback

Hi Sachiko,

Telephone Problem Submission is available only under Enhanced Support.
Take a look at this page https://www.midvisioncloud.com/support-services/support-slas/ and see what type of support we provide.

When you run an instance based on one of our images you are automatically entitled to ‘standard‘ support.

How do I buy enhanced support?

We are only able to offer enhanced support on a monthly or annual cost basis as it is not economical for us to price hourly.

Please contact us to discuss your requirements. Your bespoke pricing will be calculated based on the software subscriptions you intend to run and the support services you choose.

What services are available in enhanced support?

Enhanced support, at its simplest entitles you to 24/7 telephone support and a 4 hour response time as well as a dedicated support portal. You can also add the following services:

2 hour response time
Active server monitoring and resolution
Patching and upgrade service
Managed service (Inc. stop, start, reboot, log monitor, filesystem management, access control & security management etc).

Also note that we provide consultancy services:

What constitutes support versus consultancy?

Generally speaking, where you have an error in your logs or identify a bug or something not working as expected, then we’ll take a look at it and work with you on a resolution. 

Where you are seeking advice on configurations, best practice or asking us to perform configuration, set up, data migration, updates and upgrades, problem or project management or other longer term functions, we’d consider this consultancy.

Let us know if you would like to schedule a meeting with us so we could gather more information about your needs and see which type of services is the best for you.

Kind Regards,
Mariusz Chwalek

#3 Updated by Mariusz about 1 month ago

  • Assignee changed from Mariusz to sachiko

#4 Updated by Mariusz about 1 month ago

  • Status changed from Feedback to Marked for Closure

Hi Sachiko,

Can we consider this ticket closed from support point of view? Is there anything further that we can do for you in this regard? If not we will be timing out this ticket and will be closed in a few days time. If you have any other queries, please do not hesitate to ask us.

Kind regards,
Mariusz

#5 Updated by Mariusz 27 days ago

  • Status changed from Marked for Closure to Closed
  • % Done changed from 0 to 100

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