Image Support #3545

For creation of IBM account for support for IBM MQ related issues

Added by Thushara about 1 month ago. Updated 25 days ago.

Status:ClosedDue date:
Priority:Normal% Done:

0%

Assignee:Thushara
Category:-
Image:WebSphere MQ 9.1 Your Marketplace Account ID:8332-8048-3659
Operating System:RHEL 7.5 Marketplace:Amazon Web Services
JRE:Any Customer State:Haryana
Instance Type:Not Listed Customer Country:India

Description

We would like to open an IBM account for getting support for any production issue we may face in IBM MQ. What kind of details we have to share for this(like the license details).

History

#1 Updated by Mariusz about 1 month ago

  • Status changed from New to Feedback
  • Assignee set to Thushara

Hi,

Of course you are able to get support for your production environment from IBM. As we described on our site:

For our IBM products specifically, MidVision Cloud, via our contract with IBM are also able to raise PMR’s on behalf of our customers for level 3 support requirements where we find a bug or issue that we are unable to resolve ourselves. When you raise a ticket, you can track the progress of the ticket (including the progress of any PMR we raise with IBM on your behalf).

This basically mean that you can raise a ticket here and we will create a PMR on your behalf if necessary.

See this page to get some idea how we work with IBM https://www.midvisioncloud.com/questions/ Do not hesitate to ask us if you have any other questions or something is not clear. We are always happy to help you.

Kind regards,
Mariusz Chwalek

#2 Updated by Rafael about 1 month ago

  • Priority changed from High to Normal

#3 Updated by Mariusz about 1 month ago

  • Status changed from Feedback to Marked for Closure

Hi,

We noticed there hasn't been an update to this ticket for some time. Can we consider this ticket closed from support point of view? Is this still an issue or is there anything further that we can do for you in this regard? If not we will be timing out this ticket and will be closed in a few days time. If you have any other queries, please do not hesitate to ask us.

Thanks,
Mariusz Chwalek

#4 Updated by Rafael 25 days ago

  • Status changed from Marked for Closure to Closed

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