Image Support #3545
For creation of IBM account for support for IBM MQ related issues
|Image:||WebSphere MQ 9.1||Your Marketplace Account ID:||8332-8048-3659|
|Operating System:||RHEL 7.5||Marketplace:||Amazon Web Services|
|Instance Type:||Not Listed||Customer Country:||India|
We would like to open an IBM account for getting support for any production issue we may face in IBM MQ. What kind of details we have to share for this(like the license details).
#1 Updated by Mariusz about 1 month ago
- Status changed from New to Feedback
- Assignee set to Thushara
Of course you are able to get support for your production environment from IBM. As we described on our site:
For our IBM products specifically, MidVision Cloud, via our contract with IBM are also able to raise PMR’s on behalf of our customers for level 3 support requirements where we find a bug or issue that we are unable to resolve ourselves. When you raise a ticket, you can track the progress of the ticket (including the progress of any PMR we raise with IBM on your behalf).
This basically mean that you can raise a ticket here and we will create a PMR on your behalf if necessary.
See this page to get some idea how we work with IBM https://www.midvisioncloud.com/questions/ Do not hesitate to ask us if you have any other questions or something is not clear. We are always happy to help you.
#3 Updated by Mariusz about 1 month ago
- Status changed from Feedback to Marked for Closure
We noticed there hasn't been an update to this ticket for some time. Can we consider this ticket closed from support point of view? Is this still an issue or is there anything further that we can do for you in this regard? If not we will be timing out this ticket and will be closed in a few days time. If you have any other queries, please do not hesitate to ask us.